Returns & faulty products

Contact info@cryptolot.com.au with your order number, a description of the problem and relevant photos. We will help assess the issue and arrange the next step. Please obtain return instructions before sending hardware; do not send it to a supplier address without confirmation.

If a product is faulty

Your rights under Australian Consumer Law apply. For a major failure, you can choose a refund or replacement. For other failures, we can arrange a repair within a reasonable time; further remedies may apply if that does not resolve the problem.

Where a fault is confirmed, we reimburse reasonable return postage costs. Keep your receipts. Contact us to arrange collection or transport for goods that cannot reasonably be posted.

Change of mind

Contact us before returning an unwanted item. We do not promise change-of-mind returns; any voluntary arrangement must be agreed with us. This does not affect rights for faulty, misdescribed or otherwise non-compliant goods.

ACCC: repair, replace and refund ↗

Updated 26 October 2026